Resources & FAQs
Find a clear starting point for preparation, permission and professional review. Follow a guide, watch the workflow and understand your part in the next step.
A guide to the guides
Understand the information, the choices and the people involved in each step.
The ConnectedSpine resource library turns product questions into plain-language guides. Choose a starting point that matches your role. For patients, begin with preparing for a care conversation: your questions, relevant information, and the choice to share. The permissions guide explains information, purpose, and recipient, along with what changes when future permission is withdrawn. For clinicians, follow original information through assistance, professional interpretation, and the explicit release of a reviewed plan. For payer reviewers, explore what belongs in a scoped packet and how information needs stay with named people. Each guide links to a workflow you can explore. Use the frequently asked questions and access information to find your next step.
4 product guides
A practical guide to the information you may want to organize before a care conversation.
Retrieval, clinical sharing, assistance and payer disclosure are different purposes.
Know the difference between a source, a suggestion, a professional interpretation and released information.
A packet is a defined disclosure for an authorized review task.
Use these guides to understand the product workflow. Personal clinical questions belong with your qualified care professional.
Common questions
Care is the patient and care-team workspace. Teaching is the professional contribution workspace. Their product pages provide separate destinations; Contact & access can help with account questions, introductions and access requirements.
Open ConnectedSpine Teaching from the product page or the sign-in navigation. Teaching uses its own account and professional access permissions.
You can read these guides together. Acting within a protected product requires an established representative authority and the appropriate permissions; being a caregiver alone does not grant account or record access.
Record retrieval depends on the source, supported connections and the relevant authorization. A request can return partial information or be unavailable. Retrieved information keeps its source and coverage context.
Teaching review, clinical approval and authorized release are separate steps. Use in Care requires separate validation and activation. Patient records do not automatically become teaching material.
Films and interactive guides explain the workflow. They do not collect symptoms, medical records or scans, or provide an individual clinical assessment. Use the appropriate protected product for authorized care information.
Payer access is limited to expressly permitted released documentation for a defined purpose and assigned review. Private drafts, internal AI suggestions, unrelated history and journals stay outside the packet.
MRI/X-ray interpretation is not available in Care. Imaging capabilities remain in development; there is no supported imaging upload, viewing or interpretation workflow to use.
